Terms of service

Terms of Service

Effective date: June 7, 2026  |  Legal entity: Yerba Buena Tea Co. LLC (“YBTCO,” “we,” “us,” “our”)  |  Website: https://www.ybtco.com (the “Site”)

Welcome to Yerba Buena Tea Co. These Terms of Service (“Terms”) govern your access to our Site and your purchase of our products. By using our Site or placing an order, you agree to these Terms and our referenced policies, including our Privacy Policy, Shipping Policy, and Return and Refund Policy.

If you do not agree to these Terms, please do not use our Site.

1. Eligibility

You must be at least 18 years of age, or the age of legal majority in your jurisdiction, to use this Site or place an order. By using the Site, you represent that you meet this requirement.

2. Using our site and your account

Accounts: If you create an account, you are responsible for keeping your password and account details confidential. Please notify us immediately at info@ybtco.com if you suspect unauthorized use of your account.

Accurate information: You agree to provide information that is true, accurate, and current, and to keep your account information updated.

Acceptable use: We grant you a limited, non-exclusive, non-transferable, revocable license to use our Site for personal, non-commercial purposes. You agree not to:

• Copy, modify, or reverse engineer our Site.
• Use any automated tools such as bots or scrapers to access the Site.
• Interfere with our security features or introduce malicious code.
• Use the Site for any unlawful or harmful purpose.
• Impersonate others or collect user information without consent.

We reserve the right to suspend or terminate access for any violations.

3. Your content and reviews

When you submit content such as product reviews, ratings, photos, or comments (“User Content”), you keep ownership of it. You grant YBTCO a worldwide, non-exclusive, royalty-free, transferable, sublicensable license to use, reproduce, modify, adapt, publish, and display that content in connection with operating and marketing our business, for as long as permitted by applicable law. You represent and warrant that you own or have the necessary rights to the content you submit, that it is accurate and lawful, and that it does not infringe the rights of any third party. To the extent permitted by applicable law, you waive any moral rights in your User Content.

How we handle reviews: We want our reviews to be honest and useful, and we follow the FTC’s Rule on the Use of Consumer Reviews and Testimonials (16 C.F.R. Part 465). That means:

• We publish genuine reviews from real customers, both positive and negative. We do not suppress, edit, or delete a review just because it is critical or unfavorable.
• We never create fake reviews, buy reviews, or offer payment or incentives in exchange for a positive review or a review expressing a particular view. If we ever provide a free product or other incentive in connection with a review, the reviewer must disclose it and remains free to share any honest opinion.
• Our owners, employees, and their immediate families do not post reviews of our products without clearly and conspicuously disclosing their connection to YBTCO.
• We may decline to publish or may remove content only when it is unlawful, fraudulent, off-topic, spam, abusive, harassing, sexually explicit, infringing, posted under an undisclosed conflict of interest, or when it contains private or personal information. We do not remove content based on its star rating or sentiment.

Reviews are collected and displayed through our reviews provider. Opinions expressed in reviews are those of individual customers, not YBTCO. Any statement in a review about health, wellness, or the effects of our products reflects that customer’s personal experience, has not been evaluated by the U.S. Food and Drug Administration, and is not medical advice or a claim by us. See our wellness disclaimer in Section 7.

4. Orders, pricing, and payment

Orders: Your order is an offer to purchase our products. We may accept or reject any order at our discretion. Our acceptance occurs when we ship the products. We reserve the right to limit or cancel quantities, including after an order has been placed.

Pricing and availability: All prices, promotions, and availability are subject to change without notice. We will correct any pricing errors we discover and may adjust or cancel an order if necessary. If we cancel an order due to a pricing error, we will issue a full refund to your original payment method.

Taxes and promotions: Prices do not include applicable taxes or shipping fees, which will be shown at checkout. Promotional codes are for one-time use, are non-transferable, and may be revoked at any time.

Payment: By providing a payment method, you authorize us and our third-party payment processor to charge the total amount of your order, including applicable taxes and shipping.

5. Shipping, title, and risk of loss

Our Shipping Policy provides full details on shipping options, costs, and timelines. For US orders, title and risk of loss pass to you when we deliver them to the shipping carrier. For Canadian orders shipped DAP, the seller bears the risk of loss during transit until the goods arrive at your address. If your order arrives damaged or is lost in transit, please review our Shipping Policy and Return and Refund Policy for the claims process and applicable timelines.

We are not liable for delays or failures in performance resulting from circumstances beyond our reasonable control, including natural disasters, pandemics, supply chain disruptions, labor disputes, government actions, carrier delays, or interruptions to utilities or internet services. We will notify you of any significant delay and, if we cannot fulfill your order within a reasonable time, we will offer you the option to cancel for a full refund to your original payment method.

6. Returns and refunds

Please review our Return and Refund Policy for the most current terms. Because our products are consumable food items, all sales are final for change-of-mind or taste-preference reasons. We stand behind the quality and accuracy of every order, and for confirmed quality issues or wrong items reported within 14 days of delivery we offer a replacement or store credit, at your choice, and a refund to your original payment method where a replacement or credit will not reasonably make you whole or where applicable law requires. Nothing in our Return and Refund Policy limits your rights under applicable consumer protection laws, including any applicable implied warranty of merchantability.

6A. Subscriptions and automatic renewal

Please read this section if you sign up for a recurring tea subscription. It explains how billing and cancellation work.

How subscriptions work: Some products are available as a recurring subscription. When you start a subscription, you authorize us and our payment processor to automatically charge your payment method on a recurring basis, at the price and frequency shown at checkout, until you cancel. Your subscription renews automatically each billing cycle.

What we disclose before you subscribe: Before you complete a subscription order, we clearly and conspicuously show you the recurring price, the billing frequency, the date of your first and future charges, any introductory or promotional price and what it changes to afterward, and how to cancel. You provide your affirmative consent to these automatic renewal terms when you place the subscription order. We will also send you a confirmation you can keep that restates your subscription terms and how to cancel.

Cancel anytime, no fee: You can cancel a subscription at any time before your next billing date, at no charge. The easiest way is to manage or cancel directly from your account at account.ybtco.com, online, in just a few steps. You can also cancel by emailing info@ybtco.com. We will process your cancellation promptly. Cancellation stops all future renewals. An order already placed for the current cycle will still ship and is governed by our Return and Refund Policy.

Price and plan changes: If we change your subscription price or any other material term, we will give you clear and conspicuous advance notice and tell you how to cancel before the change takes effect, as required by applicable law. If your subscription includes a free trial or introductory offer, we will remind you before it converts to paid billing where the law requires.

Failed payments: If a recurring charge fails, we may retry the charge and may pause or cancel the subscription. We will let you know so you can update your payment details.

Your consent, our commitment: We will not charge you for a subscription renewal without your affirmative consent to the automatic renewal terms. If we ever ship subscription products to you without that consent, you may keep them at no charge and with no obligation to pay for or return them.

7. Product information, wellness disclaimer, and sourcing

Product information: We do our best to describe our products accurately on this Site, including descriptions, photographs, and suggested uses. We do not warrant that all content is complete or error-free. Minor variations in color, aroma, or appearance between product batches are normal for whole, organic plant material and do not constitute inaccuracies.

FDA and wellness disclaimer: Our products are conventional food products. They are not marketed or sold as dietary supplements, and they are not intended to diagnose, treat, cure, or prevent any disease. Statements on this Site regarding the traditional uses, potential benefits, or properties of our teas and herbal products have not been evaluated by the U.S. Food and Drug Administration. These statements are provided for educational and informational purposes only and are not a substitute for professional medical advice, diagnosis, or treatment.

Please consult a qualified healthcare professional before using herbal products if you have a medical condition, take medication, are pregnant, or are nursing. Review all ingredients carefully for potential allergens before purchasing. By purchasing and consuming our products, you acknowledge that you have reviewed the ingredient list and any allergen information provided on the product label and packaging, and that you are responsible for determining whether our products are suitable for your dietary needs and restrictions.

This disclaimer applies to all content on this Site, including product descriptions, blog posts, educational articles, customer reviews, social media linked from this Site, and any other materials referencing the properties or traditional uses of our products.

Sourcing and ingredient origins: Where we describe the geographic origin, sourcing, or provenance of our ingredients, those descriptions may reference general regions, growing areas, or countries that are major or common suppliers of the relevant ingredient. These references are accurate in a general sense but may not identify the exact farm, estate, or facility from which a specific batch was sourced. We consider our specific supplier relationships, sourcing arrangements, and supply chain details to be proprietary business information. Nothing on this Site should be construed as a representation about the precise origin of any specific lot or batch unless we expressly state otherwise on the product label.

8. Communications (email and SMS)

Transactional messages: By placing an order, you consent to receive transactional communications about your orders (order confirmations, shipping updates, delivery notifications) and, for subscriptions, renewal and billing notices, via email and, if you provide a mobile number, via SMS. These messages are not marketing and do not require separate opt-in.

Marketing messages: We will send marketing emails or SMS messages only if you affirmatively opt in. By opting in to marketing SMS, you provide your prior express written consent to receive recurring automated promotional text messages from Yerba Buena Tea Co. at the mobile number you provide. Consent is not a condition of purchase. Message frequency varies. Message and data rates may apply.

Opting out: You can unsubscribe from marketing emails at any time using the link in any email footer. To stop marketing SMS, reply STOP to any message. You may also opt out by emailing info@ybtco.com. We will honor opt-out requests promptly, and within 10 business days at the latest. Opting out of marketing messages will not affect transactional messages related to your orders or subscriptions.

9. Intellectual property

The Site and its content, excluding User Content, are owned by YBTCO and protected by applicable intellectual property laws, including copyright, trademark, and trade dress. Our product formulations, blending ratios, and recipes are proprietary and constitute trade secrets of YBTCO.

If you believe content on our Site infringes your copyright, please send a DMCA notice to our designated agent with the information required by 17 U.S.C. § 512(c)(3):

DMCA agent: Yerba Buena Tea Co. LLC, Attn: Legal (DMCA)
Address: 2195 Hyacinth St NE, Suite 108, Salem, OR 97301, USA
Email: info@ybtco.com

10. Third-party services

We use trusted third-party services, including Shopify and the apps that power features such as subscriptions and product reviews, to operate our store and process payments. Your use of these services may be subject to their own terms and policies. We are not responsible for the content, privacy practices, or terms of any third-party service.

11. Wholesale and reselling

Wholesale purchases are governed by the terms of the platform on which they are made, such as Faire, or by a separate written agreement with us. Unauthorized reselling of our products on third-party marketplaces, including Amazon, is not permitted without our prior written consent.

12. Disclaimers and limitation of liability

“AS IS” BASIS: THE SITE AND ALL SITE CONTENT ARE PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. THIS DISCLAIMER APPLIES TO THE SITE AND ITS CONTENT. IT DOES NOT DISCLAIM OR LIMIT ANY WARRANTIES THAT APPLY TO THE PHYSICAL PRODUCTS WE SELL, INCLUDING ANY IMPLIED WARRANTY OF MERCHANTABILITY UNDER APPLICABLE STATE LAW.

LIMITATION OF LIABILITY: TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, YBTCO WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES ARISING FROM YOUR USE OF THE SITE OR PURCHASE OF OUR PRODUCTS, REGARDLESS OF THE THEORY OF LIABILITY. OUR TOTAL AGGREGATE LIABILITY FOR ANY CLAIM ARISING UNDER THESE TERMS WILL NOT EXCEED THE AMOUNT YOU PAID FOR THE PRODUCT(S) GIVING RISE TO THE CLAIM.

Some jurisdictions do not allow the exclusion of certain warranties or the limitation of liability for certain types of damages. In those jurisdictions, the limitations above apply only to the extent permitted by law. Nothing in these Terms excludes or limits our liability for fraud, gross negligence, death, or personal injury caused by our negligence, or any other liability that cannot be excluded by law.

13. Indemnification

You agree to defend and indemnify YBTCO, its officers, directors, employees, and agents from any third-party claims, damages, or expenses, including reasonable attorneys’ fees, arising from: (a) your misuse of the Site, (b) your violation of these Terms, (c) your User Content, or (d) your violation of any law or the rights of any third party. This indemnification obligation does not apply to claims arising from YBTCO’s own negligence or willful misconduct.

14. Dispute resolution: arbitration and class action waiver

Please read this section carefully. It affects your legal rights.

Informal resolution: Before filing any claim, you agree to first contact us at info@ybtco.com with a written description of your claim. We will try to resolve the issue informally within 30 days.

Binding arbitration: If we cannot resolve the dispute informally within 30 days, any claim, dispute, or controversy arising out of or relating to these Terms or your use of the Site or products will be resolved by binding individual arbitration administered by the American Arbitration Association (“AAA”) under its Consumer Arbitration Rules then in effect. The arbitration will take place in Salem, Oregon, unless you and YBTCO agree otherwise or the AAA rules provide for a different location. The arbitrator’s decision will be final and binding and may be entered as a judgment in any court of competent jurisdiction.

Small claims exception: Either party may bring an individual action in small claims court in the county where you reside (or in Marion County, Oregon, for YBTCO) if the claim falls within the court’s jurisdictional limits. If the claim is transferred or appealed to a court of general jurisdiction, this arbitration provision will apply.

Class action waiver: You and YBTCO agree to bring claims against each other only in an individual capacity, not as a plaintiff or class member in any purported class, consolidated, or representative action. The arbitrator may not consolidate more than one person’s claims and may not preside over any form of class or representative proceeding.

Jury trial waiver: To the extent permitted by law, both parties waive the right to a jury trial for any claim not subject to arbitration.

30-day opt-out: You may opt out of this arbitration agreement by sending written notice to info@ybtco.com or by mail to Yerba Buena Tea Co. LLC, 2195 Hyacinth St NE, Suite 108, Salem, OR 97301, within 30 days of first accepting these Terms. Your notice must include your full name, mailing address, and a clear statement that you wish to opt out. If you opt out, the remainder of these Terms will continue to apply.

Severability: If any part of this arbitration provision is found unenforceable, the remaining parts will still apply. If the class action waiver is found unenforceable as to a particular claim, that claim (and only that claim) will be severed from arbitration and may proceed in court, while all remaining claims will be arbitrated.

Survival: This arbitration provision, including the class action waiver, will survive any termination of these Terms or your use of the Services.

15. Governing law

These Terms are governed by the laws of the State of Oregon, without regard to conflict-of-law principles. This choice of law does not limit any mandatory consumer-protection rights available to you under the laws of the state or jurisdiction in which you reside.

16. Changes to Terms

We may update these Terms from time to time. When we make changes, we will update the effective date at the top of this page. For material changes, including changes to the arbitration provision, we will provide you with notice through the Site or by email. Your continued use of the Site after the updated effective date constitutes your acceptance of the revised Terms. If you do not agree to the revised Terms, please stop using the Site.

17. Privacy

Your use of the Site is also governed by our Privacy Policy, which describes how we collect, use, and share your personal information. If you are a California resident, please review the section of our Privacy Policy addressing your rights under the California Consumer Privacy Act (CCPA). If you are a resident of another state with a comprehensive privacy law (including Colorado, Connecticut, Virginia, and others), the applicable sections of our Privacy Policy describe your rights and our obligations.

18. Entire agreement and severability

These Terms, together with our Privacy Policy, Shipping Policy, and Return and Refund Policy, constitute the entire agreement between you and YBTCO regarding your use of the Site and purchase of our products. If any provision of these Terms is found to be invalid or unenforceable, that provision will be enforced to the maximum extent permissible, and the remaining provisions will continue in full force and effect.

19. Contact

General inquiries: info@ybtco.com
Mail: Yerba Buena Tea Co. LLC, 2195 Hyacinth St NE, Suite 108, Salem, OR 97301, USA

Accessibility Statement

Last updated: June 7, 2026

Yerba Buena Tea Co. is committed to making ybtco.com accessible to everyone, including people with disabilities. We want every customer to be able to browse, learn about our teas, and complete a purchase with ease.

Our commitment

We work to conform to the Web Content Accessibility Guidelines (WCAG) 2.1, Level AA, published by the World Wide Web Consortium. These guidelines explain how to make web content more accessible to people with a wide range of disabilities, including visual, auditory, physical, speech, cognitive, and neurological disabilities. Accessibility is an ongoing effort, and we review and improve our site over time.

Third-party content

Some features of our site rely on third-party tools and apps, such as our product reviews and subscription features. We do not control how those providers build their tools, and their content may not always meet the same accessibility standards. Where we become aware of an accessibility barrier in a third-party feature, we will work with the provider to address it or offer an alternative way to complete the task.

Need help, or found a barrier?

If you have difficulty using any part of our site, or you need information or a transaction completed in a different way, we are here to help. Contact us and we will work with you to provide the information, product, or service you need through an accessible method:

Email: info@ybtco.com
Phone: 503-509-5030
Mail: Yerba Buena Tea Co. LLC, 2195 Hyacinth St NE, Suite 108, Salem, OR 97301, USA

Please tell us the page or feature involved and the difficulty you experienced, so we can respond quickly. We aim to reply within 1–2 business days.

Ongoing feedback

Your feedback helps us improve. We welcome your comments and suggestions about the accessibility of our site, and we treat every report seriously. This statement reflects our good-faith efforts and does not waive or limit any rights you have under applicable law.