We love hearing from our tea community and are here to help you on your journey with our handcrafted blends. To provide you with the quickest answer, we've gathered solutions to our most common questions below.

An Instant Answer May Be Waiting! 

Before sending a message, please check if one of these helpful links has the information you're looking for.

• Wondering about your order status? You can check your order's progress and view tracking information by logging into your Customer Account. You will also receive shipping and delivery confirmation emails directly to your inbox.

• Have a question about a specific tea? You'll find detailed tasting notes, caffeine levels, and brewing instructions on each individual product page. We recommend starting your search on our All Teas Collection Page.

• Interested in becoming a retail partner? That's wonderful! We've gathered all the information about our wholesale program, including our best-sellers and the benefits of ordering through Faire.com, on our dedicated Wholesale Page.

Still Have a Question?

If you couldn't find your answer above, please feel free to send us a message using the form below.

As a small business dedicated to sourcing and blending the finest organic teas, we personally handle every inquiry. We don't have a call center, so email is the best way to get in touch. We do our best to respond to all messages within 1-2 business days (Monday - Friday).

Your patience allows us to focus on quality, and we promise to give your question the same care and attention we give to our teas. We appreciate you and look forward to connecting!