Refund policy
Return and Refund Policy
Last updated: June 7, 2026 | Applies to: Consumer orders placed on ybtco.com
This policy is part of our Terms of Service.
The short version
Tea is a food product. All sales are final when it comes to taste preference or change of mind, and we think that's fair to say upfront. What we do stand behind, completely, is the quality and accuracy of every order we send out. Wrong item, genuine defect, something that doesn't meet our standards: email us within 14 days and we'll make it right. Replacement or store credit, your choice, and a refund where that won't make you whole.
Questions go to info@ybtco.com. You are entitled to a written copy of this policy upon request.
1. Change-of-mind returns
Every product we sell is a consumable food item. Once it leaves our kitchen, we can't take it back into inventory. That's not a loophole. It's how food safety works, and it's a standard we hold ourselves to as seriously as we hold the quality of the tea itself.
We do not accept returns or exchanges based on personal taste preference, change of mind, or normal botanical variation between harvests. Slight differences in color, aroma, or appearance from one batch to the next are part of working with whole, organic plant material. They are not defects.
All sales are final for change-of-mind or preference-based reasons.
2. Quality issues and wrong items
We pack every order by hand and we take that seriously. But if something isn't right, we want to know.
If you received the wrong item, or if you believe there's a genuine quality issue with your order, email us at info@ybtco.com within 14 days of delivery. Include:
- Your order number
- A brief description of the issue
- Clear photos of the product, including any lot codes visible on the packaging
We'll look into it and get back to you. If we confirm a defect or that we sent the wrong item, our standard remedy is a replacement of the same item or a store credit for the item's value, at your choice. Store credits do not expire.
Where a replacement or store credit will not reasonably make you whole, or where applicable law entitles you to a refund, we will issue a refund to your original payment method. Order cancellations initiated by YBTCO, including cancellations for pricing errors or for shipping delays you decline, are refunded to your original payment method as described in our Terms of Service and Shipping Policy.
3. Damaged or lost packages
If your order arrived damaged, or if it's been marked delivered but hasn't shown up, that falls under our Shipping Policy. Those claims need to be started within 7 days of the delivery scan. The process and contact information are all there.
4. Undeliverable packages
If a package comes back to us because the address was incorrect, the delivery was refused, or the package was unclaimed, we'll reach out to arrange reshipment at your expense. If reshipment is not possible or you do not respond within 30 days, we will issue a store credit for the merchandise value. Original shipping charges are non-refundable. For full details, see our Shipping Policy.
Our return address is: 2195 Hyacinth St NE, Suite 108, Salem, OR 97301. Please don't send anything back without contacting us first at info@ybtco.com. Items returned without prior contact will not be accepted.
5. Subscription orders
If you have a recurring tea subscription, you can change, skip, or cancel it anytime from your account at account.ybtco.com. Cancellation stops future renewals. Once a subscription order has been billed and shipped, it is covered by this Return and Refund Policy like any other order. Full subscription and cancellation terms are in the Terms of Service.
6. Wholesale and third-party purchases
This policy covers orders placed directly on ybtco.com. If you purchased our tea through another retailer, a marketplace like Faire, or a local stockist, contact them directly. Their return policy applies. Wholesale orders are governed by our separate Wholesale Terms.
7. Your rights
Nothing in this policy limits or waives any rights you may have under applicable federal, state, or local consumer protection laws, including any implied warranty of merchantability that applies to the products we sell. If you paid by credit or debit card, you retain any dispute rights provided by your card issuer and applicable law.
You are entitled to a written copy of this return and refund policy upon request. Email info@ybtco.com and we will provide one.
8. Governing law
This policy is governed by the laws of the State of Oregon, without regard to conflict-of-law principles. This choice of law does not limit any mandatory consumer-protection rights available to you under the laws of the state in which you reside.
9. Questions
Still have a question? Email us at info@ybtco.com with your order number. We respond within 1–2 business days and we'll do our best to make things right.
State-specific disclosures
Some states require retailers to conspicuously disclose their refund policy. Most of these laws exempt food and consumable goods, which is what we sell. We provide the following for clarity in any event.
New York (N.Y. Gen. Bus. Law § 218-a): We do not give cash refunds and we do not accept returns for change-of-mind reasons. For confirmed quality defects or wrong items reported within 14 days of delivery, we offer a replacement or a non-expiring store credit, and a refund to your original payment method where a replacement or credit will not make you whole or where the law requires. These terms apply to all merchandise, including sale items. Proof of purchase (order confirmation or order number) is required. No restocking fees apply. You are entitled to a written copy of this policy upon request.
Minnesota (Minn. Stat. § 325F.80): This store does not offer cash refunds for change-of-mind returns. Confirmed quality defects or wrong-item claims reported within 14 days of delivery will be resolved with a replacement, store credit, or refund as described in Section 2.
Other states: This policy is conspicuous notice that all sales of our food products are final for change-of-mind or preference reasons, and that remedies for confirmed quality issues or wrong items are as described in Section 2 above.