Refund policy

Yerba Buena Tea Co. LLC β€” Return & Refund Policy

Last updated: August 7, 2025 Applies to: Consumer orders placed on ybtco.com

This policy is part of our Terms of Service.

A Plain Language Summary

  • Food Safety is Our Priority: Because tea is a food product, all sales are final. We cannot accept returns on any consumable items.

  • Quality Issues? We're Here to Help: If you receive the wrong item or believe there is a quality issue, please email us at info@ybtco.com within 14 days of delivery.

  • Our Solution: For confirmed issues, we will happily offer a replacement of the same item or a store credit. We do not offer cash refunds.

  • Shipping Issues: For items damaged or lost in transit, please see our Shipping Policy.

1. Our Final Sale Policy

To ensure the safety and integrity of our products, all sales are final.

Once a tea or any other consumable product leaves our facility, we cannot accept it back into inventory. We do not accept returns or offer exchanges based on personal taste preference or if you change your mind. Your understanding helps us maintain our strict safety standards.

2. Quality Concerns & Incorrect Items

We stand behind the quality of our tea. If you believe you have received the wrong item or that there is a significant quality issue with your product, please contact us so we can make it right.

  • Notification Window: You must email us at info@ybtco.com within 14 calendar days of your order's delivery date.

  • What to Include: To help us resolve the issue quickly, please provide:

    • Your order number.

    • A brief description of the issue.

    • Clear photos of the product in question, including any lot codes on the packaging.

Once we receive your email, we will investigate the issue. If we confirm a quality defect or that we sent the wrong item, we will happily resolve the issue by sending you a replacement of the same item or issuing a store credit for the item's value. Please note that refunds are not issued.

Taste preference or normal botanical variations between harvests (e.g., slight differences in color or aroma) do not constitute a defect.

3. Damaged or Lost Packages

For any issues related to packages that are damaged, lost, or stolen during transit, please refer to the process outlined in our Shipping Policy. These claims must typically be started within 7 days of the delivery scan.

4. Undeliverable Packages

If a package is returned to us because of an incorrect address or because it was refused or unclaimed, we will contact you to arrange a reshipment. Please note that additional postage will apply. As all sales are final, we cannot offer a refund or store credit for orders returned by the carrier.

5. Third-Party & Wholesale Purchases

This policy applies only to purchases made directly on ybtco.com. If you purchased our products through another retailer or marketplace (like Faire), you must contact them directly to resolve any issues under their return policy. Wholesale orders are governed by our separate Wholesale Terms.