Shipping policy

Yerba Buena Tea Co. LLC — Shipping Policy

Last updated: August 7, 2025 Applies to: Consumer orders placed on ybtco.com

This Shipping Policy is part of our Terms of Service.

A Plain Language Summary

  • Processing: We typically pack and ship orders within 1–3 business days (Monday–Friday). During holidays or big sales, it may take a little longer.

  • Free Shipping: We offer free standard shipping on orders $70+ to the contiguous U.S. (after discounts, before tax).

  • Carriers: Once a package is with the carrier (like USPS or UPS), they are responsible for its delivery. We'll help you with any carrier claims if needed.

  • Address Accuracy: Please double-check your shipping address! We are not responsible for issues caused by incorrect addresses.

  • Canada Shipping: We happily ship to Canada. Please note that the recipient is responsible for any import duties or taxes.

  • Need Help? Email us at info@ybtco.com with your order number.

1. Processing Times

We process and ship orders Monday through Friday, excluding U.S. federal holidays.

  • Standard Processing: Most orders are processed and shipped within 1–3 business days.

  • Peak Periods: During high-volume times like holidays and major sales, processing may take 3–5 business days.

We begin working on your order shortly after it's placed. If you need to make a change or cancellation, please contact us at info@ybtco.com immediately. We will do our best to accommodate your request, but once processing has begun, changes may not be possible.

2. Shipping Options & Rates

  • U.S. Domestic: Shipping rates and available services are calculated at checkout based on your order's weight and destination.

  • Free Shipping Offer: We offer free standard shipping on orders of $70 or more (after discounts and before taxes) for delivery within the contiguous United States. This offer excludes wholesale orders.

  • Delivery Estimates: Any delivery dates shown at checkout are estimates provided by the carrier and are not guaranteed. Carrier performance, weather, and other external factors can affect delivery times.

3. Address Accuracy

Please ensure your shipping address is complete and correct at checkout. We are not responsible for delays, losses, or extra costs due to an incorrect or incomplete address provided by the customer.

If an order is returned to us as undeliverable, we will contact you to arrange for reshipment at your expense. If you prefer a refund, we will refund the merchandise cost, but the original shipping charges are non-refundable.

4. Title, Risk of Loss & Package Issues

  • Risk of Loss: In line with our Terms of Service, the title and risk of loss for your order pass to you as soon as we deliver the package to the shipping carrier. While we are not responsible for packages after they are in the carrier's hands, we are here to help you navigate any issues.

  • Damaged in Transit: If your order arrives damaged, please email us at info@ybtco.com within 7 days of delivery. Include your order number and photos of the damaged product and packaging. Please keep all packaging until the claim is resolved.

  • Marked "Delivered" but Not Received: Sometimes carriers mark a package as delivered prematurely. We recommend checking with household members and neighbors first. If the package doesn't turn up within a day or two, please contact us within 7 days of the delivery scan, and we will assist you in starting a trace with the carrier.

5. International Shipping (Canada Only)

We currently ship consumer orders to the United States and Canada.

  • Duties & Taxes: Orders shipped to Canada are sent DAP (Delivered At Place). This means the recipient is responsible for all import duties, taxes, and brokerage fees assessed by customs. These fees are not included in our shipping charge and are not refundable by YBTCO.

  • Customs Delays: Cross-border shipments may experience customs delays that are outside of our control.

  • Refused Shipments: If you refuse a delivery due to duties or taxes, we can issue a refund for the merchandise only after the package is returned to us in resalable condition. The original shipping costs and any return fees charged to us by the carrier will be deducted from your refund.

6. Order Tracking

Once your order ships, you will receive an email with a tracking link. Please allow up to 24 hours for the tracking information to begin updating after the carrier has picked up the package.

7. Questions or Help

If you have any questions about your order or our shipping policies, please don't hesitate to contact us at info@ybtco.com. Be sure to include your order number for the fastest service.